Privacy Policy

Flint Cove is committed to protecting the privacy of participants in our financial education programs. This policy explains how we collect, use, protect, and share information about individuals who engage with our services.

For questions about this policy or our data practices, contact us at [email protected]

Information We Collect

We collect limited personal information necessary for program delivery and administration:

Information You Provide

• Name and contact information (email address, phone number)
• Professional background or educational level when relevant to program selection
• Payment information for program enrollment
• Communications you send us regarding programs or services

Information Collected Automatically

• Website usage data through cookies and similar technologies
• IP address, browser type, and device information
• Pages visited and time spent on our website

We do not collect detailed financial information about participants' personal situations. Discussions within programs may involve general financial topics, but we do not record or store specific details about individual financial circumstances.

How We Use Information

We use collected information for these purposes:

• Program Delivery: Communicating program schedules, providing materials, facilitating sessions
• Administrative Purposes: Processing enrollments, managing payments, maintaining participant records
• Communication: Responding to inquiries, sending program updates, providing follow-up resources
• Service Improvement: Understanding how participants use our services to improve program design
• Legal Compliance: Meeting obligations under Thai data protection and business laws

Legal Basis for Processing: We process personal data based on the following legal grounds:

• Performance of contract when delivering programs you have enrolled in
• Legitimate business interests in operating and improving our services
• Consent for marketing communications, which you may withdraw at any time
• Legal obligations under Thai law

Data Retention

We retain personal information for different periods based on purpose:

• Active Participant Records: Maintained during program participation and for one year following completion
• Financial Records: Retained for seven years to meet Thai accounting and tax requirements
• Marketing Consent: Until consent is withdrawn or three years of inactivity
• Website Analytics: Typically retained for 26 months

Data Protection and Security

We implement appropriate technical and organizational measures to protect personal information:

• Secure storage of participant information with access limited to authorized staff
• Encryption of data transmitted over networks
• Regular review of data protection practices
• Secure payment processing through established payment service providers
• Physical security measures at our Bangkok office location

While we take reasonable steps to protect information, no security measures are completely secure. We cannot guarantee absolute security of data transmitted over the internet or stored electronically.

Sharing of Information

We do not sell personal information. We may share information with:

• Service Providers: Third parties who assist with payment processing, email communications, or website analytics. These providers are contractually bound to protect information and use it only for specified purposes.
• Legal Requirements: When required by Thai law, regulation, legal process, or governmental request
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, participant information may transfer to the acquiring entity

We do not share participant information with financial service providers, product vendors, or other commercial entities for their marketing purposes.

Cookies and Tracking

Our website uses cookies to improve functionality and understand site usage. For detailed information about our cookie practices, please see our Cookie Policy.

Your Rights

Under Thai data protection law, you have the following rights regarding your personal information:

• Right to Access: Request confirmation of what personal information we hold about you and obtain a copy
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Receive your information in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Some rights may be limited by legal or contractual requirements. For example, we may need to retain certain financial records despite a deletion request.

Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Minors

Our programs are designed for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a minor without appropriate consent, we will delete it.

International Data Transfers

We primarily store and process data within Thailand. Some service providers may process data in other countries. When data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Thai data protection standards.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify participants of material changes by email or through prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Contact Information

For questions, concerns, or requests regarding this privacy policy or our data practices: